Brokers Ireland Excellence Survey 2021 – Award Recipients

BROKERS Ireland Excellence Survey is the most comprehensive research of Insurers and lenders in the Irish market. It is based on Brokers’ experiences of life and general insurance providers and mortgage lenders across a range of metrics including products, pricing, Broker support, and technical cooperation. Its purpose is to benchmark the performance of Insurers and lenders over the past 12 months and assess the level of satisfaction amongst Brokers across service offerings. The data gathered helps to provide valuable insight into the current market and enables Brokers Ireland to raise important service issues and constructive engagement with providers on the Broker channel. Brokers Ireland would like to congratulate all of the 2021 winning companies, pictured below, on their prestigious 2021 awards and achievement.

GENERAL INSURANCE PROVIDERS

Commercial Lines Service Excellence: AXA

Ciaran Blackall, President, Diarmuid Kelly, CEO, Brokers Ireland, John Caird, Head of Distribution Commercial and Brian Thorpe, Commercial Operations Manager, AXA.

Personal Lines Best Product Producer: AXA

Ciaran Blackall, Paul Nolan, Retail Partner Director, AXA and Diarmuid Kelly.

Personal Lines Service Excellence: AXA

Ciaran Blackall, Paul Nolan, Retail Partner Director, AXA and Diarmuid Kelly.

The AXA Team

Ciaran Blackall, Paul Nolan, Retail Partner Director, AXA and Diarmuid Kelly.

Commercial Lines Best Product Producer: Patrona

Ciaran Blackall, Diarmuid Kelly, Michael Cronin, CEO, Patrona and Paul Whelan, Director, Patrona.

The Patrona Team

Paul Whelan, Director, Michael Cronin, CEO and Jack Fennell, Broker Sales Manager, all Patrona.

GENERAL INSURANCE PROVIDERS

Specialist Lines Best Product Producer: ARAG (three tied winners)

Ciaran Blackall, Adrienne O’Sullivan, CEO, ARAG and Diarmuid Kelly.

Specialist Lines Best Product Producer: Travelers (three tied winners)

Diarmuid Kelly, Tony Hetherton, Branch Manager Ireland, Travelers and Ciaran Blackall.

Specialist Lines Service Excellence: ARAG

Ciaran Blackall, Adrienne O’Sullivan, CEO, ARAG, Michael English, Head of Compliance, ARAG and Diarmuid Kelly.

The Travelers Team

Olga Pigott, Senior Development Underwriter; Tony Hetherton, Branch Manager Ireland, Fran Kelly, Regional Development Manager and Carolyn Conlon, Regional Development Manager, all Travelers.

The ARAG Team

Brendan Little, Head of Sales & Marketing, Adrienne O’Sullivan, CEO and Michael English, Head
of Compliance, all ARAG.

The Ecclesiastical Team

Philip Rowe, Head of Underwriting, Dave Lane MD, John Devitt, Sales Manager and Michael Fleming, Head of Claims, all Ecclesiastical.

Specialist Lines Best Product Producer: Ecclesiastical (three tied winners)

Diarmuid Kelly, Dave Lane MD, John Devitt, Sales Manager, Ecclesiastical and Ciaran Blackall.

The purpose of the Brokers Ireland Excellence Awards Survey is to benchmark the performance of Insurers and lenders over the past 12 months and assess the level of satisfaction amongst Brokers across service offerings.

FINANCIAL SERVICE PROVIDERS

Protection Provider Excellence: Royal London

Diarmuid Kelly and Ciaran Blackall with Greg Dyer, Chief Operational Officer and Noel Freeley, CEO, Royal London.

Service Excellence: Royal London

Diarmuid Kelly and Ciaran Blackall with Joe Charles, Head of Proposition and Noel Freeley, CEO, Royal London.

Excellence in Broker Support: Royal London

Diarmuid Kelly and Ciaran Blackall with Daragh Feely, Head of Sales and Noel Freeley, CEO, Royal London.

The Royal London Team

Greg Dyer, Chief Operational Officer, Daragh Feely, Head of Sales, Noel Freeley, CEO and Joe Charles, Head of Proposition, all Royal London.

Investment Provider Excellence: Zurich

Diarmuid Kelly, David Warren, Chief Investment Officer, Zurich Life and Rachel McGovern, Head of Financial Services, Brokers Ireland.

Overall Excellence winner: Zurich

Rachel McGovern, David O’Dowd, MD, Zurich Life, Diarmuid Kelly and Jonathan Daly, Head of Retail Distribution & Proposition, Zurich LIfe.

Pensions Provider Excellence: Zurich

Diarmuid Kelly, Colin Leahy, Business Development & Retention Director, Zurich Life and Rachel McGovern.

The Zurich Team

David O’Dowd, MD, Jonathan Daly, Head of Retail Distribution & Proposition, Colin Leahy, Business Development & Retention Director and David Warren, Chief Investment Officer, all Zurich Life.

MORTGAGE LENDERS

Excellence in Mortgage Service: The Mortgage Store – Bank of Ireland

Diarmuid Kelly, Donal Atkins, Head of Mortgage Intermediaries, The Mortgage Store – Bank of Ireland and Ciaran Blackall.

The Mortgage Store – Bank of Ireland

Donal Atkins, Head of Mortgage Intermediaries, Susan Grady, Head of Broker Credit, Jeanette Hickey, Broker Mortgage Specialist and David Reynolds, Broker Relationship Manager, all The Mortgage Store – Bank of Ireland.

Excellence in Mortgage Products: Finance Ireland Residential Mortgages

Diarmuid Kelly and Ciaran Blackall with Barry Delaney, Head of Sales & Marketing and Jason Woods, Head of Lending Operations, Finance Ireland Residential Mortgages.

Finance Ireland Residential Mortgages

Barry Delaney, Head of Sales & Marketing and Jason Woods, Head of Lending Operations, Finan ce Ireland Residential Mortgages.

Record Year for Cantor Fitzgerald Global Equity Income Fund

CANTOR Fitzgerald Ireland is delighted to announce that the Global Equity Income Fund achieved an impressive return of 25.4% in 2021 (net of fees). Launched in 2002 by fund manager Pramit Ghose, this is the highest calendar year return achieved by the strategy since inception.

In an environment where deposit rates are negative and good quality bonds offer little or no yield, the fund offers an attractive dividend yield of about 2.4%, backed by the financial strength, cashflow generation and diversity of the companies held in the portfolio. Fund holdings include well-managed household names and diversified companies such as Diageo, CRH, Texas Instruments, Nestle and Johnson & Johnson.

Cantor Fitzgerald Ireland Global Strategist Pramit Ghose observed, “It is unusual to have achieved this level of return in a portfolio of some 30 relatively conservative companies all of which are financially strong, attractively valued, and that have above average and growing dividends.

We believe these companies have the financial ability and management commitment to grow their dividends by 6% to 8% on average over the next few years”

The Global Equity Income Fund has achieved an attractive annualised return of 7.5% since 2002, despite volatile periods such as the dot-com bubble burst of 2000 – 2003, the financial crisis of 2007 – 2009 and the Covid-19 crash of 2020.

The fund can be accessed directly via Cantor Fitzgerald or the Aviva SDIO platform and is also available as a discretionary portfolio. Commenting on the performance, Ronan Reid, CEO of Cantor Fitzgerald Ireland said “We are delighted to see another strong performance in our suite of products.

The Global Equity Income Fund is proving popular with investors who are seeking equity exposure with a defensive strategy and the potential to deliver a rewarding return, particularly in the current interest rate and inflationary environment. We are very pleased to deliver such strong returns for our clients.”

Warning: Past performance is not a reliable indicator of future performance. The value of your investment may go down as well as up. Not all investments are necessarily suitable for all investors and specific advice should always be sought prior to investment, based on the particular circumstances of the investor.